At Marco, we have a purpose🎯: enriching lives by reimagining how people and brands connect.
We are the ones who connect strategy with execution, turning ideas into real results.
Each person, through their role, plays a key part in this system, adding value and generating impact for the business.
Here, your growth has no limits. It is driven by the curiosity, responsibility, commitment, and ownership with which each person embraces their role.
If you are motivated by creating, transforming, and being part of an organization in constant evolution, welcome to Marco!🩵
Role purpose
Coordinate the day-to-day operational execution of the Talent service in the designated area, ensuring stability, continuity, and operational organization for the clients served.
You are responsible for ensuring that the service is provided in accordance with defined standards and commitments, within the scope and guidelines established by the Delivery Manager.
Key responsibilities
- Coordinate the day-to-day operations of assigned staff, delivering the product or service to a client or group of clients under your supervision.
- Monitor attendance, continuity, and operational compliance.
- Ensure timely replacements in accordance with established guidelines.
- Apply established processes and standards for service delivery.
- Identify risks of coverage gaps and provide timely alerts.
- Compile operational information for internal monitoring.
- Support the management of factors that impact the stability and experience of staff in your unit.
Requirements
.
Additional training
Knowledge
Experience
Competencies
- Operational leadership and management by indicators
- Analytical skills and systemic thinking
- Effective communication and cross-functional work with global teams
- Focus on efficiency, compliance, and culture
Additional information
The Talent Delivery Lead is responsible for ensuring the operational stability of the service within their area of responsibility, delivering the product or service to a client or group of clients under their supervision.
Their main contribution to the system is to ensure that the coverage committed to in the PSS is realized in practice, maintaining continuity, order, and discipline in daily operations. Their role safeguards the reliability of the Talent model by anticipating operational risks and ensuring that defined standards are met in practice.
