Role purpose
Manage the operational execution of Talent Services in the country or designated portfolio, ensuring direct service to clients under your responsibility within this product framework, and guaranteeing that the necessary talent is available, properly allocated, and aligned with the needs of service delivery.
Your role is essential to ensuring the operational continuity of the service, translating the plans defined by the Head of Talent Services into effective execution, and managing priorities, resources, and operational deviations that impact the service.
Key responsibilities
- Execute the operational planning for Talent Services, ensuring timely coverage of the talent required for active services.
- Ensure the implementation of the delivery methodology defined by the Head, guaranteeing delivery in accordance with the standards and commitments defined in the current PSS.
- Monitor indicators related to turnover, absenteeism, and talent retention, and take action based on them.
- Ensure direct, high-quality service to the clients under your management.
- Coordinate with Field and Marketing Delivery Managers when service delivery spans multiple areas.
- Manage the operational performance of the team under your responsibility.
- Participate in operational meetings to monitor service delivery with the client.
- Lead and support Delivery Leaders and Coordinators, promoting operational discipline and accountability.
- Apply current corporate processes, standards, and guidelines in service management.
Requirements
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Additional training
- Bachelor's degree in Human Resources, Business Administration, Psychology, Labor Relations, or related fields.
Knowledge
Experience
- 5 to 8 years of experience in operational talent management, staffing, or high-turnover environments.
- Experience in staffing planning and managing operational teams.
- Experience in environments with variable workloads and work dynamics.
Competencies
- Operational leadership and management by indicators
- Analytical skills and systemic thinking
- Effective communication and cross-functional work with global teams
- Focus on efficiency, compliance, and culture
Additional information
The Talent Delivery Manager is responsible for ensuring the proper execution of the service within the framework defined by the Head, guaranteeing operational discipline and consistency in delivery.
